Frequently asked questions before ordering
Which hosting plan should I choose?
Your choice depends on website and email storage, expected traffic and website technology. If unsure, send the basics through the contact form. For demanding applications, we also check resource requirements.
Do I need to transfer my domain to BitLab?
No. Your domain can stay with your registrar and point to BitLab hosting. Domain transfer is a separate option in the order form.
Can I order only a domain or only SSL?
Yes. Select the services you need in the form. For a domain, enter the name, extension and DNS servers. For SSL, enter the certificate type and full domain name.
How is the hosting price calculated?
The cards show the annual price; the monthly amount is an approximate equivalent. Prices exclude VAT. We confirm the total price, offer terms and renewal price before fulfilment.
Is SSL included?
SSL is included in plans Business, Business Plus and Max. Separate paid SSL certificates have their own offers and terms. Include any specific certificate or subdomain requirements in your enquiry.
What does the plan's storage include?
The displayed amount is hosting storage. Confirm the website and email allocation for your plan before ordering. Backup storage is separate.
How can I move my existing website?
In your order notes, state that you want a migration and include the domain. Our team will agree on technical conditions, scope and timing with you.
Does submitting the form immediately register a domain?
No. The form submits an order for review. Registration proceeds after availability is confirmed and the agreed conditions are met.
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