What is support?

What is free support?

We answer your questions every working day from 09:00 to 22:00, you will receive an answer as soon as possible (wait until the next day).

Mail / webmail not working
SQL does not work
Site not visible
Domain Support
Functions in Control Panel
Restore from backup
CMS Installation
Free Migration
Change Master Domain

What is not free support?

CMS login does not work
Site errors occur
Set up email script
Cleanup of phishing / malware code
Setting up htaccess file
Open mail account
Plugin does not work within CMS
Site Traffic Report
Cron Job Setup

Don't worry, we are with you!

Our servers are monitored for 24 hours. We suggest our ticket support.

Ticket Support

Additional Support!

If you have a problem or need that is not free support, you can count on the help of our professional staff. However, keep in mind that we expect a reward for the effort and time spent. Our engineer's watch is 60EUR and the bill in increments of 15 minutes each. In consultation with our support, you can request assistance.

Most Requested Support Services

SEO site optimization (basic package) - 120 EUR

Uploading Google Analytics to the site - 40 EUR

Update wordpress or Joomla - 60 EUR

Creating a backup of the site - 20 EUR

Cleaning the site from hacks and viruses 40 - 80 EUR

Website development - from 350 EUR

BitLab DNS

ns1.bitlab.host - 136.243.201.114

ns2.bitlab.host - 78.47.62.214

ns3.bitlab.host - 46.105.30.76