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No. It is forbidden to present content that may be harmful to BitLab servers or any other server on the Internet, as well as to post links to such content on the Internet. Examples of unacceptable content: pirated software, hacker programs or archives , warez sites, irc…
No. It is forbidden to present content that may be harmful to BitLab servers or any other server on the Internet, as well as to post links to such content on the Internet. Examples of unacceptable content: pirated software, hacker programs or archives , warez sites, irc…
Yes. After ordering the service, you will receive instructions for the payment slip and you can make the payment at any post office or bank.
Yes. We are a legal entity so we issue a fiscal invoice for each payment.
We provide services within 24 hours of receiving payment, however, it has become common practice to provide all services within 1 hour of receiving payment so that your site can be operational on the same day.
Yes. If you have a service leased from BitLab, you will receive notifications via email. If necessary, you will be notified by phone by BitLab Sales. Therefore, it is very important that you provide accurate contact information. Notifications are received 20 days before service expiration.
Contact us and BitLab will perform the entire site transfer for you. This service is free. BitLba will open your hosting and transfer the site. After successfully transferring the site, sales will contact you to issue a pro forma invoice for the desired hosting package.
BitLab's technical support works through tickets because it is the fastest and most reliable way to solve problems. Phone support can be included with any package at an additional cost of 9 EUR per month.
If you have problems logging in to FTP, database, email or control panel, it is very likely that you have entered the wrong password. You must keep in mind that the login fields are case sensitive. It is best to contact BitLab support if you have a problem logging in.
You probably haven't renewed your hosting and domain so it has expired. These situations are rare as there is an excellent customer notification system and sales are contacted by phone so all customers are always notified at least 20 days before the service expires BitLab also has the right to suspend hosting in the event of an abuse, but you will be contacted and informed of the details as soon as the abuse is detected.
Yes. BitLab backs up all sites once a week. However, the user assumes full responsibility for all files on the leased hosting as well as for maintenance and backup of the same. Delivery of Backup on client requests is paid extra.
NO, it is not possible to buy an already registered domain. It is only possible if you find the domain owner and he gives it to you or sells it - which is unlikely.
The domain expires on the same day you registered the domain, only after a year or more (depending on how many years you registered the same). you can renew it. After the 27th day, BitLab will not be able to renew your domain.
You need to delete the BitLab default page from your hosting account.
The limit on sent messages is 500 per hour per domain.
Place your site in the .zip archive and send it to office@bitlab.rs, we will set up your site for you.
Yes, you can request a change of hosting package at any time, whether you change to a smaller or larger package.
Yes, send us access data, and we'll migrate for you for free.
We activate the services immediately after the recorded payment. Payments are recorded on weekdays from 12:00 to 16:00. After receiving the payment, we will register the domain you ordered and after registration, the domain needs to be promoted, which lasts from 24:00 to 48:00.
Contact technical support via ticket and specify the domain name and new DNS to which the domain should be targeted.
No. This service is free.
DNS1: ns1.bitlab.host - 136.243.201.114
DNS2: ns2.bitlab.host - 78.47.62.214
DNS3: ns3.bitlab.host - 46.105.30.76