Answers to the questions clients ask most often about hosting, domains, payment and support.
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Yes. After ordering you will receive payment instructions, and you can pay at any post office or bank.
Yes. BitLab d.o.o. is a registered company and issues a fiscal invoice for every payment.
We activate services within 24 hours of receiving payment. In practice we usually do it within an hour, so your site can be live the same day.
We register the domain as soon as the payment is recorded. Payments are recorded on working days from 12:00 to 16:00. After registration the domain needs 24 to 48 hours to become visible everywhere on the internet (propagation).
Yes. You can request a change to a larger or smaller package at any time.
Yes. We send a notice by e-mail 20 days before a service expires, and our sales team may also call you if needed. That is why it is important that your contact details are correct.
Most often because the service was not renewed in time. We send an expiry notice at least 20 days in advance. We may also suspend hosting in case of abuse, and in that case we contact you with details as soon as it is confirmed.
Not through registration. You can only get a registered domain if its owner transfers or sells it to you.
A domain expires on the same date it was registered, after the period it was paid for. After expiry it is locked (redemption period) and you can still renew it for 27 days. After that BitLab can no longer renew it.
Send a support ticket with the domain name and the new DNS servers. The change is free of charge.
No, changing DNS servers is free.
Enter these three DNS servers at your domain registrar:
ns1.bitlab.host 136.243.201.114ns2.bitlab.host 78.47.62.214ns3.bitlab.host 46.105.30.76No. Content that could harm BitLab servers or other servers on the internet is prohibited, as are links to such content. Examples: pirated software, hacking tools and archives, warez sites and IRC.
Contact us and BitLab will move your whole site free of charge. We open the hosting account and move the site, and after a successful move our sales team contacts you with a pro forma invoice for the chosen package.
Yes. Send us the access details and we will do the migration free of charge.
Pack your site into a .zip archive and send it to office@bitlab.rs. We will upload the site for you.
Delete the BitLab default page from your hosting account.
The limit is 500 sent messages per hour per domain.
Yes. Hosting packages include daily backups, kept for 7 to 30 days depending on the package. The user is responsible for the site content and its copies, so we recommend keeping your own copy too. A downloadable copy of your site can be ordered as an additional service.
If you cannot access FTP, the database, e-mail or the control panel, the most common cause is a wrong password. Login fields are case-sensitive. If the problem persists, send a support ticket.
Support works through tickets, as this is the fastest and most reliable way to solve problems. Phone support can be added to any package for an extra 9 EUR per month.
Send a ticket and we will reply on the next working day. If your business depends on your site or e-mail and downtime means a big loss, you can arrange a dedicated support package with a server. Contact us and we will suggest a solution.
We monitor servers 24 hours a day and react to server failures at any time. We answer tickets and questions on working days from 9:00 to 22:00.
This is a serious situation. The user is responsible for the content and security of the site. If the attack endangers other users on the server, we will temporarily suspend the account to stop the attacker. If it does not endanger the server, the account stays active.
We will explain what happened and how to protect yourself, and we restore the site from the latest backup free of charge. If the attack started earlier and the latest backup already contains malicious code, we will look for an older copy. Restoring an older copy costs 70EUR.
A hosting company cannot change your site's code. Poorly written code or an insecure plugin opens the door to attackers. You can order site cleaning from us as an additional service.
For a problem with an existing service, send a ticket. For a new service or a quote, write to us through the contact form.